By entering, Eligible Participants agree to be bound by these Raffle Terms and Conditions. Updated and effective October 2022.

TheGivingMachine (the Charity) is a registered UK charity (No. 1159320) and holds a Small Society Lottery licence with East Herts District Council in line with the UK Gambling Commission (licence number 21/0040/GASSL) to operate the Raffle.

The Charity is the promoter of the Raffle and have engaged RallyUp to be their official External Raffle Platform.

The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules the Charity and all participants hereby submit to the exclusive jurisdiction of the English courts.

Eligibility

This Raffle is open to residents of mainland Great Britain (this excludes Northern Ireland, Isle of Man and Channel Islands).

Employees/Contractors of the Charity and RallyUp along with their partners and children are ineligible to enter the Raffle.

No tickets can be sold to, on behalf of, or for a person under the age of 16 years. If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 16 they will be refunded, exempt from the Raffle and will forfeit their prize, if any.

Those persons who satisfy the terms and conditions are considered an Eligible Participant.

Raffle entries

Eligible Participants may purchase more than one entry for each draw and there is no limit to the number of entries purchased.

Payment

Payment for Raffle entries can be made by debit or credit card and full payment for each purchase must be received before the entries can be entered into the draw. Only entries for which full payment has been received are eligible to win a prize. All Raffle entry sales are final and no refunds shall be made at any time. All participants acknowledge that their payment to the Raffle does not guarantee that they will win any prize.

Payment in advance is required.

The Charity and RallyUp accepts no responsibility for any technical failure or event which may cause the competition to be disrupted or corrupted.

Raffle entries will be confirmed by email once the transaction has taken place. No tickets will be supplied. Monies raised by this Raffle will support the general work of the Charity.

Fair and open draws policy

All draws are conducted at the premises of RallyUp and witnessed by individuals who ensure the draw meets its legal obligations.

Draws are conducted at random using a random number generator. Draw results and winners are published on the Charity website and winner’s information is also available on request.

The Charity has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes.

The date of the next Raffle draw will be advertised on the website and included in correspondence.

The draw will be conducted by a random number generator. In the event of a draw day falling on a public holiday or in cases of severe technical disruption, the draw will take place on the next working day.

The winning numbers and prizes will be published on the Charity website.

The result of the Raffle draw is final. No correspondence will be entered into.

There are no alternatives to any prize and no interest will be payable. Any prize monies payable will be paid by cheque to the winners within 14 working days of the draw.

Any prize cheques which remain uncashed 6 months after its date of issue will be considered a donation to the Charity.

The winners of the Raffle prizes will be notified by email. Participants can access the Charity website to find out if they have won.

By accepting a prize, the winner agrees to take part in all promotional activity requested by the Charity and the Charity reserves the right to use the name and location of the winner, and their photograph, in any publicity.

All participants are solely responsible for providing and (where necessary) updating the Charity with their accurate and up-to-date contact details and the Charity will be in no way liable for any failure or inability to contact any participant due to any errors, omissions or inaccuracies in the contact details that the participant has provided.

The Charity and RallyUp may (without giving any reason or notice) decline to accept an application, cancel an existing purchase or terminate or suspend the Raffle scheme or amend these terms and conditions. The Charity and RallyUp’s decisions made pursuant to the rules shall, once made, be final and binding.

Privacy and contact

The Charity is committed to protecting the privacy of all participants. Personal information that is collected from participants is used lawfully in accordance with the General Data Protection Regulations 2018 (GDPR).

The Charity and CFP will cease any promotional activities if notice is received from an authorised representative of a vulnerable person and suppress their details in all databases.

Responsible gambling policy

Participants are encouraged to gamble sensibly. Please visit the BeGambleAware website for more information on Problem Gambling. If you have a problem with gambling or someone you know needs help or advice, please visit this website or phone 0808 8020133.

Complaints

Any complaints regarding our Raffle can be made by contacting our dedicated supporter team at:

TheGivingMachine

49a The Shearers

Bishop’s Stortford

Hertfordshire

CM23 4AZ

We will respond to initial complaints and queries within 2 days of receipt of the complaint. If the complaint is not satisfactorily resolved, the matter will be escalated appropriately in accordance with our Complaints Policy.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

The player will be provided with IBAS referral details.

The outcome of IBAS intervention will be reported to the Gambling Commission.

The decision made by IBAS will be final and binding.

Law and disorder policy

The Charity will only conduct its lotteries with a registered External Raffle Platform as specified above. This External Raffle Platform must by law:

Keep a record of all entries that have been distributed;

Operate from a secure premises with fire safes in situ, and contractors such as Securicor;

Process all entries and handle all monies received for a Raffle. All monies are paid directly to the Charity Raffle bank account.

The Charity has robust procedures in place to ensure that the money donated to the charity is used for its charitable purposes.

Protection of children and the vulnerable

The following procedures are in place to prevent under-age persons from participating in lotteries:

RallyUp will ensure that the design, appearance and play styles of Raffle does not have particular appeal to young people.

On all data lists used for the promotion of lotteries all persons under the age of 16 will be excluded;

Within the Terms and Conditions of play which can be accessed by the player it clearly states that any person who falsifies their age will automatically forfeit the right to a prize, thus discouraging participation.

Any player who is found to be less than 16 years of age will have any monies paid in relation to the Raffle returned to them.