Frequently asked questions

We are happy to have been allowing supporters to give for free to the causes they choose for 18 years and we have given away over £2.25million in that time. Our shopping “machine” needs an upgrade and the cost to do this is not the best use of our resources.

The official closure date is 30th September 2024 but cause and supporters accounts will close at the end of August 2024.

Yes, we have partnered with Give as you Live Online so supporters can continue to give for free to the causes that matter to them with no disruption in their fundraising.

We have known and had a good relationship with Give as you Live Online for a number of years and feel that our morals, vision and mission are aligned so when we made the decision to close Shop&Give, it was the perfect solution for our causes and their supporters. By partnering with Give as you Live Online, supporters and causes will have a seamless transition to continue their fundraising.

Our Donate Now facility will also close as this facility is on the same platform as our Shop&Give. You will be able to make direct donations on the Give as you Live website.
Donations to TheGivingMachine will still be possible.

There will be no changes to the GivingLottery, we plan to continue growing this and enabling good causes to sign up for free and receive regular unrestricted funds.

If your balance is over £15 and we have your bank details, we will make a final payment to you. This will be after the Shop&Give and Donate Now platforms have closed.

We plan to pay all causes due a payment by the end of October to allow for transactions to be paid to us by retailers.

We are informing all supporters of the closure, so you do not need to do so.

By delaying the final payment, we hope to have received most payments from retailers but holiday donations do not come in until after the event. In these cases the donations will be transferred to TheGivingMachine community fund.

We can move your cause account for you. Follow the link in the emails we have sent you regarding the closure and your account will be moved to Give as you Live Online.

Give as you Live Online supports a range of different causes. This includes charities registered with the Charity Commission or OSCR, Community & Sports Clubs (CASCs) and Community Interest Companies (CICs). They also support non-registered organisations that HMRC recognise as a charity (you may need to provide an HMRC exemption number and certificate when registering). If you have any questions about whether your cause is eligible to partner with Give as you Live Online, please contact their team at charity@giveasyoulive.com

We can move your supporter account to Give as you Live Online. Just follow the link in one of the emails we have sent you and your account will be moved for you. There is no need for you to set up a new supporter account with Give as you Live Online.

You will only be able to support one cause when you move your account to Give as you Live Online.

If you are unsure about moving your account to Give as you Live Online, you can email them regarding any concerns or questions you may have.

For cause account queries, please email: alexandria@giveasyoulive.com.
For supporter account queries, please email: amy@giveasyoulive.com.